Nucleic Lyrics — Cancellation & Refund Policy

This Cancellation & Refund Policy explains how subscriptions to Nucleic Lyrics (the "Service"), available at https://nucleiclyrics.com, are billed, how you can cancel, and when you may be entitled to a refund.

The Service is provided by Nucleus, located at Türkiye ("we", "us", "our"). This policy forms part of, and should be read together with, our Terms of Service and Privacy Policy.

Important — who you pay: All paid plans are sold and billed through Polar (polar.sh, "Polar"), which acts as our Merchant of Record (authorized reseller). This means Polar is the seller of record for your purchase: it processes your payment, handles applicable sales tax and VAT, issues invoices, and is the party you contract with for the payment transaction. We provide the software and service. Because Polar is the Merchant of Record, refunds are issued through Polar in accordance with this policy and Polar's buyer terms.

Nucleic Lyrics offers three plans: Basic (free), Advanced (paid), and Super (paid). Paid plans are recurring subscriptions, billed in advance in U.S. Dollars (USD), on either a monthly or an annual cycle, depending on the option you choose at checkout.

Subscriptions renew automatically. When you start a paid plan, you are charged for the upcoming billing period (one month or one year). At the end of each period, your subscription renews automatically and your payment method is charged again for the next period, at the then-current price for your plan, until you cancel.

The free Basic plan is not billed, so there is nothing to pay and nothing to refund for it. You may use, downgrade to, or stop using the Basic plan at any time without charge.

You can cancel a paid subscription at any time. Cancellation is self-serve: manage your subscription from your account settings inside Nucleic Lyrics, or through the Polar customer portal using the link in your payment receipt or invoice email from Polar.

Cancelling stops future automatic renewals. You will not be charged again for that subscription after you cancel.

Cancellation does not end your current paid period immediately. You keep access to your paid plan's features until the end of the period you have already paid for. After that, your account moves to the free Basic plan (your content remains subject to our Terms of Service).

Cancelling a subscription is different from requesting a refund. Cancelling stops renewals going forward; a refund (where available) returns money already paid. See Section 4.

First-time purchase guarantee: If you are purchasing a paid Nucleic Lyrics subscription for the first time, you may request a full refund within 14 days of that first purchase. We offer this as a money-back guarantee and to align with consumer-protection norms for distance selling in the EU, the UK, and similar markets.

After the 14-day window, or for renewal charges, fees are generally non-refundable. We do not provide pro-rated or partial refunds for the unused portion of a billing period after you cancel, and renewal charges are generally non-refundable — except where a refund is required by applicable law (for example, mandatory consumer-protection rights in your country).

Statutory rights are not affected: Nothing in this policy limits any non-waivable refund or withdrawal rights you may have under applicable consumer law in your country, including EU/UK distance-selling and withdrawal rights and Turkish consumer-protection law. Where the law gives you stronger rights than this policy, those legal rights apply.

By starting to use paid features immediately after purchase you may, in some jurisdictions, acknowledge that performance of the service begins during any statutory withdrawal period; this does not remove the 14-day money-back option described above.

Because Polar is our Merchant of Record, all approved refunds are processed by Polar and returned to the original payment method used for the purchase.

Once a refund is approved, the time it takes to appear on your statement depends on your bank or card issuer and on Polar's processing times; this is outside our direct control.

Refunds are issued in the original currency of the transaction (USD). Any differences caused by currency conversion or fees charged by your own bank are not within our control and are not separately reimbursed.

To request a refund, contact us at [email protected] with the email address on your account and your Polar order or receipt number. You may also request a refund directly through Polar using the support link on your Polar invoice or receipt.

Please request within the applicable window (see Section 4) and include enough detail for us to locate your purchase. We will review eligible requests and coordinate the refund with Polar.

We aim to acknowledge refund requests promptly. If a request is declined because it falls outside this policy, we will explain why, and any rights you have under applicable law will still apply.

If you believe you were charged in error, please contact us at [email protected] or Polar first — most issues can be resolved quickly without a chargeback.

Opening a chargeback or payment dispute with your bank or card issuer instead of contacting us may result in your account being suspended or limited while Polar and your bank investigate, and may make a normal refund unavailable.

Because Polar is the Merchant of Record, chargebacks are handled through Polar's dispute process. We will cooperate with Polar to resolve legitimate disputes fairly.

The Basic plan is free of charge. There is no payment associated with it, so no refund applies. You can use the Basic plan without entering payment details, and you can stop using it at any time.

If you upgrade from Basic to a paid plan, the billing and refund terms in this policy apply to the paid plan from the date of that upgrade.

We may update this Cancellation & Refund Policy from time to time, for example to reflect changes in our plans, in how Polar processes payments, or in applicable law.

When we make material changes, we will update the "Last updated" date and, where appropriate, notify you. The terms that applied at the time of your purchase will govern that purchase; changes are not applied retroactively to reduce refund rights you already had for a completed transaction.

Questions about cancellations, billing, or refunds? Contact Nucleus at [email protected], or reach Polar support using the link on your invoice or receipt.

Nucleus, Türkiye. Any disputes relating to this policy are governed by the laws of Türkiye, without prejudice to any mandatory consumer-protection rights you have where you live.